Reliant Octel 300 Manuel d'instructions

INMAIL SYSTEM GUIDEIssue 5.00 December 2010

Issue 5.001 - 2 Quick Setup Figure 1-1 CPU without InMail Daughter Board (PZ-VM21) and CompactFlashFigure 1-2 InMail Daughter Board with CompactFl

Issue 5.002 - 92 FeaturesEntries1~255 minutesDefault = 15 47-01-11 Wait between Busy non-PagerSet the time SV8100 InMail waits after it dials a busy

Issue 5.00InMail System Guide 2 - 93Entries0 = Disabled1 = EnabledDefault = 1 47-20-01 Station Mailbox Message Notification Options - NotificationFor

Issue 5.002 - 94 Features 47-20-04 Station Mailbox Message Notification Options - Notification TypeFor the selected entry (1-5), use this option to s

Issue 5.00InMail System Guide 2 - 95Busy Attempts and RNA Attempts are both met, the notification callout to the selected entry is cancelled.There are

Issue 5.002 - 96 FeaturesDefault = 0 47-22-03 Group Mailbox Message Notification Options - Notification End HourFor the selected entry (1-5), use thi

Issue 5.00InMail System Guide 2 - 97This option applies to pager and non-pager callouts. If the Busy Attempts and RNA Attempts are both met, the notif

Issue 5.002 - 98 Features↓ Dial OP(67)/Press “More >” → “Setup”Mailbox Options menu.↓ Dial N(6)/Press “Notify”Notification Type Selection menu.↓ Di

Issue 5.00InMail System Guide 2 - 99Off/OffTurn All Notifications off.Dest/DestinationsProceed to notification Destination SelectionMenu.Back/BackGo b

Issue 5.002 - 100 FeaturesInMail plays a summary of your Message Notification settings. If phone number is already entered ↓ Dial E(3)/Press “Enbl”

Issue 5.00InMail System Guide 2 - 1018. Message Notification Programming (Number)9. Message Notification Programming (Security Code required)9.1 Soft

Issue 5.00InMail System Guide 1 - 3SECTION 2 LED INDICATION1. Power up the system. Remove the grounded wrist strap. Mount the PZ-VM21 onto CD-CP00.

Issue 5.002 - 102 FeaturesKey *Keep current setting and proceed to RNA Attempt countmenu.Key #Keep current setting and return to main Notification men

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Issue 5.002 - 104 Features

Issue 5.00InMail System Guide 2 - 105Dial Action TableDescriptionThe Dial Action Table defines the dialing options for the Call Routing Mailbox chosen

Issue 5.002 - 106 FeaturesThe following block diagram shows the default InMail Automated Attendant configuration. Trunks Route to Answer Table 1 4

Issue 5.00InMail System Guide 2 - 107Dial Action Table OptionsThe following table summarizes the Dial Action Table dial (key) actions and their associ

Issue 5.002 - 108 FeaturesProgramming1. Assign a Dial Action Table to each active Call Routing Mailbox. 47-08-01 Dial Action TableThe Call Routing Ma

Issue 5.00InMail System Guide 2 - 1093. Set the time limit for dialing commands for the Automated Attendant caller. 47-08-03 Time Limit for Dialing C

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Issue 5.00InMail System Guide 2 - 111Directory DialingDescriptionDirectory Dialing allows an Automated Attendant caller to reach an extension by diali

Issue 5.001 - 4 Quick SetupSECTION 4 BASIC FUNCTIONS WITHOUT MAIN GREETINGTo make the InMail answer, the following programming must be done. The exam

Issue 5.002 - 112 FeaturesRelated FeaturesDirectory Dialing MailboxA Directory Dialing Mailbox is the type of mailbox required to implement Directory

Issue 5.00InMail System Guide 2 - 1133. Set up Directory Lists to control which extensions Directory Dialing can access. 47-02-15 Directory List (Dir

Issue 5.002 - 114 FeaturesIf the caller waits too long to dial, the Directory Dialing Message repeats.. By default, Directory Dialing callers have 5 s

Issue 5.00InMail System Guide 2 - 11511. Enable callers to access Directory Dialing from a Dial Action Table action.Make sure you have an action in th

Issue 5.002 - 116 Features 47-14-03 Extension Name Match (Name Match)Select the portion of the extension name on which the Directory Dialing Mailbox

Issue 5.00InMail System Guide 2 - 117 47-14-05 Screened Transfer Timeout (Scrn Trf Timeout)Set how long a Screened Transfer from the Directory Dialin

Issue 5.002 - 118 Features10. Enable the Directory Dialing Mailbox to directly answer an outside call.Make sure the active Answer Table uses the Call

Issue 5.00InMail System Guide 2 - 119OperationRecording a Directory Dialing MessageLog On to System Administrator’s mailbox.SA (72)Access System Admin

Issue 5.002 - 120 FeaturesDialing Options Available while Entering a NameThe following table shows the dialing options available to the caller while t

Issue 5.00InMail System Guide 2 - 121Dialing Options Available for duplicate Employee NamesIf the name the caller enters is used by more than one empl

Issue 5.00InMail System Guide 1 - 53. In 15-02-26 Message Key Operation Mode, enter 1 at each extension for which you are adding a mailbox. This enabl

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Issue 5.00InMail System Guide 2 - 123Directory Dialing MailboxDescriptionA Directory Dialing Mailbox is the type of mailbox required to implement Dire

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Issue 5.00InMail System Guide 2 - 125Distribution ListDescriptionA Distribution List is a list of extensions that will receive a message you record an

Issue 5.002 - 126 Features2. Enter the destination extensions into the Distribution List: 47-17-01 Routing Mailbox Type (Mailbox Type)Enter the membe

Issue 5.00InMail System Guide 2 - 127 Editing a Distribution List and Recording a NameTo edit a Distribution List and record a name:1. Log onto a Syst

Issue 5.002 - 128 Features[Done] Select to accept the recorded name and go back to the Record Name Menu. • Alternately dial #.[Del] [Del] Select to er

Issue 5.00InMail System Guide 2 - 129Email NotificationDescriptionEmail Notification automatically sends an email notification when a Subscriber Mailb

Issue 5.002 - 130 FeaturesCollecting the Email Notification DataIn order for the installation site’s SV8100 to send email notifications, it must have

Issue 5.00InMail System Guide 2 - 131An Explanation of the Message Sender (From) FieldLike any other email client, Email Notification uses the From fi

Issue 5.001 - 6 Quick Setup2. Have the Direct Inward Lines or Direct Inward Dial lines terminate to InMail (extension 555). 22-07-01 DIL AssignmentFo

Issue 5.002 - 132 FeaturesEmail from Intercom Caller with Programmed NameWhen a voice message is left from an extension with a programmed name, Outloo

Issue 5.00InMail System Guide 2 - 133Email from Intercom Caller without Extension NameWhen a voice message is left from an extension without a program

Issue 5.002 - 134 FeaturesEmail from Outside Caller with Caller IDWhen a voice message is left by an outside caller and Caller ID was pro-vided, Outlo

Issue 5.00InMail System Guide 2 - 135Email from Outside Caller without Caller IDWhen a voice message is left by an outside caller and Caller ID was no

Issue 5.002 - 136 Featuresdemonstrably also fetch their mail from the same place. Check with your email provider to see if this type of login is requi

Issue 5.00InMail System Guide 2 - 137Setting Up the System SMTP Options1. 47-18-01: ENABLE SMTPEnter 1 to enable SMTP email delivery system-wide.3 By

Issue 5.002 - 138 Features47-18-04: SMTP ENCRYPTIONEnter 0.- If encryption is disabled, all messaging is in plain text.3 By default, this option is di

Issue 5.00InMail System Guide 2 - 139Setting Up POP3 Login1. If yes:47-18-05: SMTP AUTHENTICATIONTo enable POP3 Authentication, enter 2.3 By default,

Issue 5.002 - 140 FeaturesSetting Up the Subscriber Mailbox Options1. If yes:47-02-20: ENABLE EMAILEnter 1 (Yes). - The subscriber can also do this fr

Issue 5.00InMail System Guide 2 - 141OperationTurn Email Notification On or OffIn these instructions:[Super Display Soft Key][Keyset Soft Key]To turn

Issue 5.00InMail System Guide 1 - 73. Review the default Automated Attendant setup.SECTION 7 SET UP SIMPLE DAY/NIGHT ANSWERINGAfter you set up DILs t

Issue 5.002 - 142 Features

Issue 5.00InMail System Guide 2 - 143Erasing All MessagesDescriptionThe System Administrator can delete all messages in a Subscriber Mailbox. Erasing

Issue 5.002 - 144 FeaturesOperationErasing All Messages System-WideLog On to System Administrator’s mailbox.SA (72)Access System Administrator options

Issue 5.00InMail System Guide 2 - 145Exiting a MailboxDescriptionA Subscriber Mailbox user can exit their mailbox by dialing a code, pressing a soft k

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Issue 5.00InMail System Guide 2 - 147External TransferDescriptionExternal Transfer allows an Automated Attendant caller to automatically route to an o

Issue 5.002 - 148 Features3. Program the Common Abbreviated Dialing bin for External Transfer. 13-04-01 Abbreviated Dialing Number and Name or Servic

Issue 5.00InMail System Guide 2 - 149Fax DetectionDescriptionThe Automated Attendant can detect incoming fax calls and transfer them to a fax machine.

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Issue 5.00InMail System Guide 2 - 151Find Me Follow MeDescriptionFind-Me Follow-Me helps an Automated Attendant caller locate an extension user who is

Issue 5.001 - 8 Quick Setup All trunks by default are assigned to Answer Table 1. Answer Table 1, which runs Monday-Friday from 8:30AM to 5:00PM, us

Issue 5.002 - 152 FeaturesRelated FeaturesAutomated AttendantThe Automated Attendant can automatically answer the telephone system’s incoming calls, p

Issue 5.00InMail System Guide 2 - 153 47-02-24: IntraMail Station Mailbox Options - All Find-Me Follow-Me Enabled  47-06-22: Group Subscriber Mailbo

Issue 5.002 - 154 Featuresbut do not include a line access code (such as 9). If the number you enter is extension number, it will be an Intercom call.

Issue 5.00InMail System Guide 2 - 155↓ Dial O(6) / Press "On" ↑ Dial O(6) / Press "Off" 2.1 Soft key Operation (3-Line Phone/Super

Issue 5.002 - 156 FeaturesIntraMail plays a summary of your Find-Me Follow-Me settings. If phone number already exists ↓ Dial E(3) / Press "Enbl&

Issue 5.00InMail System Guide 2 - 1576. Message Notification Programming (End Hour) 6.1 Soft key Operation (3-Line Phone/Super Display Phone) Next Kee

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Issue 5.00InMail System Guide 2 - 159Flexible Answering SchedulesDescriptionThe Automated Attendant can answer outside calls with different announceme

Issue 5.002 - 160 FeaturesOperationNot applicable

Issue 5.00InMail System Guide 2 - 161Flexible Call RoutingDescriptionThe Automated Attendant provides outside callers with a wide variety of dialing (

Issue 5.00InMail System Guide 1 - 9Example 1: Set Up Separate Day and Night GreetingsChange the Default Mailbox to Call Routing Mailbox 2.47-11-03 Def

Issue 5.002 - 162 FeaturesProgrammingRefer to Automated Attendant on page 2-63 for more on how to set up your Flexible Answering Schedules.OperationNo

Issue 5.00InMail System Guide 2 - 163Flexible Mailbox Numbering PlanDescriptionFlexible Mailbox Numbering Plan allows you to customize site extension

Issue 5.002 - 164 Features4. Modify the Dial Action Tables to accommodate the new numbering.. Refer to TRF Action - Screened Transfer (1) (TRF) on pag

Issue 5.00InMail System Guide 2 - 1654. Modify the Dial Action Tables to accommodate the new numbering.. Refer to TRF Action - Screened Transfer (1) (

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Issue 5.00InMail System Guide 2 - 167Forced Unscreened TransferDescriptionA Subscriber can optionally convert Automated Attendant Screened Transfers t

Issue 5.002 - 168 FeaturesOperationNot applicable

Issue 5.00InMail System Guide 2 - 169Getting Recorded HelpDescriptionIf a Subscriber Mailbox user dials an incorrect code or forgets what to dial whil

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Issue 5.00InMail System Guide 2 - 171Go To A MailboxDescriptionAn Automated Attendant caller can dial a digit to route to a Call Routing or Announceme

Issue 5.001 - 10 Quick SetupExample 2: Provide Unique Day and Night Dialing Options for CallersSet up separate day and night greetings.Following examp

Issue 5.002 - 172 FeaturesRelated FeaturesAutomated AttendantThe Automated Attendant can automatically answer the telephone system’s incoming calls, p

Issue 5.00InMail System Guide 2 - 173GreetingDescriptionA Subscriber Mailbox user can record a personalized greeting for his mailbox. After the greeti

Issue 5.002 - 174 FeaturesMultiple GreetingsIn systems with Multiple Greetings, the mailbox subscriber can record up to three separate greetings and m

Issue 5.00InMail System Guide 2 - 175Programming1. Set the maximum length of Subscribe Mailbox greetings. 47-01-03 Subscriber Message Length (Subs Ms

Issue 5.002 - 176 FeaturesTo log into any valid Subscriber Mailbox, enter IXXX in the corresponding Number option. For example, to allow callers to d

Issue 5.00InMail System Guide 2 - 177Change Auto Attendant Do Not Disturb.O (6) Turn Auto Attendant Do Not Disturb off or on.[Auto-attendant Dnd: On][

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Issue 5.00InMail System Guide 2 - 179Group (Shared) MailboxDescriptionDepartment/Ring Group Mailbox Group (Shared) MailboxA Group Mailbox is a Depart

Issue 5.002 - 180 FeaturesUCD Group MailboxIf a UCD Group is set to overflow to voice mail, an unanswered call into the group is picked up by the UCD

Issue 5.00InMail System Guide 2 - 181Remote Logon at an extension assigned to the Group mailbox hears, “That mailbox does not exist.” They then return

Issue 5.00InMail System Guide 1 - 11Example 3: Manual Night Mode Control of the Automated AttendantSet up programmable keys to switch the system into

Issue 5.002 - 182 Features 47-03-02 Group Mailbox NumberThe Group Mailbox Number is the same as the Department Group master (pilot) number. Use this

Issue 5.00InMail System Guide 2 - 183 47-08 Call Routing Mailbox Options 47-09 Announcement Mailbox Options4. Set up the Subscriber Mailbox options

Issue 5.002 - 184 Features 47-06-01 Number of MessagesSet the maximum number of messages (1~99) that can be left in the Group Mailbox.. By default, t

Issue 5.00InMail System Guide 2 - 185OperationRefer to the following features for operation of the specific Group Mailbox type: Announcement Mailbox R

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Issue 5.00InMail System Guide 2 - 187Guest MailboxDescriptionAn outside party can have their own Guest Mailbox mailbox for receiving and sending messa

Issue 5.002 - 188 FeaturesMake CallA Make Call callback to a Guest Mailbox is helpful only if an extension has a Call Coverage key for the virtual ext

Issue 5.00InMail System Guide 2 - 189Programming1. Set up a virtual extension for the Guest Mailbox. 11-04-01 Virtual Extension NumberingAssign an un

Issue 5.002 - 190 FeaturesTransferring your call to a Guest MailboxTo transfer your active call to a coworker’s mailbox:1. Press Hold.2. Press Message

Issue 5.00InMail System Guide 2 - 191Hang UpDescriptionHang Up is an Automated Attendant option that immediately hangs up the outside call. When setti

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Issue 5.001 - 12 Quick SetupAllow the extension to switch the system night mode.1. In 20-07-01 Manual Night Mode Switching, enter 1 to enable night mo

Issue 5.002 - 192 Features

Issue 5.00InMail System Guide 2 - 193Hotel MotelDescriptionHotel integration allows the VM8000 InMail to be used in a hotel environment. In addition t

Issue 5.002 - 194 FeaturesRelated FeaturesMailboxesProgramming 40-07-01 Voice prompt Language Assignment for VRSThis sets the default language for th

Issue 5.00InMail System Guide 2 - 1953. Dial the extension number of the room you want to check in.4. You hear confirmation tone.5. Hang up.Check-OutT

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Issue 5.00InMail System Guide 2 - 197InMail Upload Download AudioDescriptionThe InMail Upload Download Audio feature allows the upload of mailbox gree

Issue 5.002 - 198 FeaturesBelow is the page layout diagram for the two different User Pro login IDs: Message Name Format:Downloaded messages are auto

Issue 5.00InMail System Guide 2 - 199Service Conditions VRS and InMail messages are recorded in an ADPCM format which may not be easily opened on the

Issue 5.002 - 200 Features The User Pro message page does not refresh automatically, to see new messages the page must be refreshed. For instance if

Issue 5.00InMail System Guide 2 - 201Programming 90-02-01Programming Password Setup – User NameSet the system user names. By default each mailbox ca

Issue 5.00InMail System Guide 1 - 13Fixed Call Forward the virtual extension to Voice Mail.1. In 24-06-01 Fixed Call Forwarding, enable immediate Fixe

Issue 5.002 - 202 FeaturesListening to Voice Mail Messages Using User Admin Mode (UA)All messages stored on the VM8000 InMail can be accessed via the

Issue 5.00InMail System Guide 2 - 2033. At the main menu, click on the InMail Audio Up/Down Load icon.

Issue 5.002 - 204 Features4. Choose the extension number to be changed, and make sure Audio Data is set to Incoming Messages. The message numbers cor

Issue 5.00InMail System Guide 2 - 2056. To listen to a message: To the right of the message you want to hear, click on the download icon.  Depending

Issue 5.002 - 206 FeaturesListening to Voice Mail Messages Using Mailbox User Mode (UB)1. To log in, open an Internet browser and enter the IP of the

Issue 5.00InMail System Guide 2 - 2074. The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the fi

Issue 5.002 - 208 Features6. To listen to a message: To the right of the message you want to hear, click on the download icon.  Depending on the set

Issue 5.00InMail System Guide 2 - 209Changing Mailbox Greetings using User Admin Mode (UA)Audio files up to 1MB may be uploaded to the VM8000 InMail f

Issue 5.002 - 210 Features3. At the main menu, click on the InMail Audio Up/Down Load icon.

Issue 5.00InMail System Guide 2 - 2114. Choose the extension number to be changed, and make sure Audio Data is set to Outgoing Messages. . The greeti

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Issue 5.002 - 212 Features5. To delete a greeting: Click on the red X icon to the right of the appropriate greeting. 6. To upload a greeting: Under

Issue 5.00InMail System Guide 2 - 213 Browse to find the location on the PC where the greeting file is stored.  Click on the upload icon to the rig

Issue 5.002 - 214 FeaturesChanging Mailbox Greetings using Mailbox User Mode (UB)Audio files up to 1MB may be uploaded to the VM8000 InMail for any ma

Issue 5.00InMail System Guide 2 - 2153. The main menu will display. Click on the InMail Audio Up/Down Load icon. At the main menu, click on the InMai

Issue 5.002 - 216 Features. The greeting numbers correspond to the same greeting number when accessed via the telephone. Greeting 1 is GR1, Greeting 2

Issue 5.00InMail System Guide 2 - 2174. To delete a greeting: Click on the red X icon to the right of the appropriate greeting. 5. To upload a greet

Issue 5.002 - 218 Features Browse to find the location on the PC where the greeting file is stored.  Click on the upload icon to the right of the s

Issue 5.00InMail System Guide 2 - 219The uploaded greeting will appear in the assigned location.

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Issue 5.00InMail System Guide 2 - 221Instruction MenuDescriptionThe Instruction Menu is the announcement that plays to Automated Attendant callers. No

InMail System Guide 2 - 15Chapter2FeaturesSECTION 1 INTRODUCTION TO INMAIL FEATURESThis chapter provides detailed information on the InMail features.

Issue 5.002 - 222 FeaturesOperationRecording an Instruction Menu for a Call Routing MailboxLog On to System Administrator’s mailbox.SA (72) Access Sys

Issue 5.00InMail System Guide 2 - 223Language SettingsDescriptionThe Language setting feature allows the telephone display language and the InMail mai

Issue 5.002 - 224 Features 09 (German) 10 (Madrid Spanish) 11 (Norwegian) 12 (Parisian French) 13 (Brazilian Portuguese) 14 (Japanese) 15 (Mand

Issue 5.00InMail System Guide 2 - 225 20-13-53 Class of Service Setup - Language Selection for specific extensionDefine whether class of service user

Issue 5.002 - 226 FeaturesOwn To change your own spoken mailbox language, press Own softkeyChange LangSelect desired language, press down arrow to adv

Issue 5.00InMail System Guide 2 - 227Leaving a MessageDescriptionAn extension user or outside caller can leave a voice message in a coworker’s mailbox

Issue 5.002 - 228 FeaturesRelated FeaturesNext Call Routing MailboxThe Next Call Routing Mailbox provides callers with additional dialing options afte

Issue 5.00InMail System Guide 2 - 229ProgrammingNo additional programming required.OperationLeaving a Message for a CoworkerTo leave a message in the

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Issue 5.00InMail System Guide 2 - 231Listening to MessagesDescriptionWhile or after listening to a message, a Subscriber Mailbox user has many message

Issue 5.002 - 16 FeaturesSECTION 2 FEATURE GLOSSARY Feature Name Description UsageAdministrator Security Code ControlSee Security Code on page 2-23

Issue 5.002 - 232 FeaturesNotes:If a subscriber’s mailbox is set to Auto Save messages, InMail saves partially listened-to messages but does not relam

Issue 5.00InMail System Guide 2 - 233Programming1. Set the Message Backup/Go Ahead Time. 47-01-05 Message Backup/Go Ahead Time (Msg Bkup/Adv Time)Thi

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Issue 5.00InMail System Guide 2 - 235Live RecordDescriptionLive Record allows a subscriber to record their active call as a new message in their mailb

Issue 5.002 - 236 Features2. Enable or disable the Live Record beep. 47-02-07 Recording Conversation Beep (Rec Conv Beep)Enable (1) the Live Record b

Issue 5.00InMail System Guide 2 - 237Log On to Voice MailDescriptionA subscriber can log on to their mailbox using a method that best suits their need

Issue 5.002 - 238 Featuresshould enable a Security Code for their mailbox to prevent unauthorized logons.Related FeaturesAutomated AttendantThe Automa

Issue 5.00InMail System Guide 2 - 239corresponding Number option. The key you choose must represent the first digit in the Subscriber Mailbox numbers.

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Issue 5.00InMail System Guide 2 - 241Mailbox Announcement MessageDescriptionThe Mailbox Announcement Message is a message, recorded by the System Admi

Issue 5.00InMail System Guide 2 - 17Automatic Routing for Rotary Dial CallersIf an Automated Attendant caller does not dial any digits, InMail automat

Issue 5.002 - 242 FeaturesOperation Recording a Mailbox Announcement MessageTo record a Mailbox Announcement Message:1. Log onto System Administrator

Issue 5.00InMail System Guide 2 - 243 c.[Erase] Select to erase the Mailbox Announcement Message. • Alternately dial E (3).d.[Exit] Select to go b

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Issue 5.00InMail System Guide 2 - 245Mailbox NameDescriptionA caller leaving a message in a Subscriber Mailbox can hear the mailbox’s prerecorded name

Issue 5.002 - 246 Features* Pause or restart recording.[Resume][Pause]E (3) Erase recording.[Cncl]# Exit recording mode.[Done]E (3) Erase the currentl

Issue 5.00InMail System Guide 2 - 247Recording or Erasing Co-worker’s Names from a System Administrator’s MailboxLog On to System Administrator’s Mail

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Issue 5.00InMail System Guide 2 - 249Mailbox Options MenuDescriptionThe Mailbox Options Menu is a sub-menu of a subscriber’s Main Menu that provides a

Issue 5.002 - 250 FeaturesOperationAccessing the Mailbox Options MenuLog On to Subscriber Mailbox.OP (67)Access the Mailbox Options Menu.[Not applicab

Issue 5.00InMail System Guide 2 - 251Mailbox Security Code DeleteDescriptionThe System Administrator can delete the security code for any Subscriber M

Issue 5.002 - 18 FeaturesErasing All MessagesLets the System Administrator delete mailbox messages system-wide.MaintenanceExiting a Mailbox An extensi

Issue 5.002 - 252 FeaturesOperationDeleting a Mailbox Security CodeLog On to System Administrator’s Mailbox.SA (72)Access System Administrator options

Issue 5.00InMail System Guide 2 - 253Main MenuDescriptionAfter a Subscriber Mailbox user logs into their mailbox, InMail provides them with the Main M

Issue 5.002 - 254 FeaturesRelated FeaturesSee the Mailbox Main Menu chart above.ProgrammingNo additional programming required.OperationAccessing the M

Issue 5.00InMail System Guide 2 - 255Make CallDescriptionMake Call lets a Subscriber Mailbox user listen to a voice message and dial MC to return the

Issue 5.002 - 256 Features. By default, a trunk’s ability to receive Caller ID data is disabled (0). 14-01-22 Basic Trunk Data Setup - Caller ID to V

Issue 5.00InMail System Guide 2 - 257OperationUsing Make Call from your MailboxLog On to Subscriber Mailbox.L (5) Listen to the message for which you

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Issue 5.00InMail System Guide 2 - 259Message Count DisplayDescriptionThe telephone display provides interactive status updates for the subscriber’s ma

Issue 5.002 - 260 Features Pressing Message a second time either calls Voice Mail or returns the Message Waiting call, depending on which count is di

Issue 5.00InMail System Guide 2 - 261Message DeleteDescriptionA Subscriber Mailbox user can delete any message left in their mailbox. Message Delete l

Issue 5.00InMail System Guide 2 - 19Greeting A Subscriber Mailbox user can record a personalized greeting for their mailbox. With Multiple Greetings,

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Issue 5.00InMail System Guide 2 - 263Message ForwardDescriptionA Subscriber Mailbox user can forward a message in their mailbox to a coworker or cowor

Issue 5.002 - 264 FeaturesOperationForwarding a MessageLog On to Subscriber Mailbox.L (5) Access the Message Listen mode (to listen to the message tha

Issue 5.00InMail System Guide 2 - 265Message LengthDescriptionYou can set the maximum length of a message that can be left in a Subscriber Mailbox. Wh

Issue 5.002 - 266 Features 47-01-04 Non-Subscriber Message Length (Mbox Msg Length)This option sets the maximum length (1~4095 seconds) of recorded m

Issue 5.00InMail System Guide 2 - 267Message Listen ModeDescriptionAfter logging on to their mailbox, the subscriber can select the category of messag

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Issue 5.00InMail System Guide 2 - 269Message NotificationDescriptionOnce activated by the Subscriber Mailbox user, Message Notification dials a teleph

Issue 5.002 - 270 Featuresthe call.. Note that the recipient can skip the announcement by dialing 1 to log on to their mailbox after answering the cal

Issue 5.00InMail System Guide 2 - 271 47-01-14 Number of Callout Attempts (Notify Call Attmpt)Set how many times (1~99 attempts) InMail retries an in

Issue 5.002 - 20 FeaturesLog On to Voice Mail An extension user can press a key to log on to access their InMail mailbox.With Remote Logon, an employe

Issue 5.002 - 272 Features 47-01-12 Wait Between RNA Non-Pager Callout Attempts (Notify RNA Intvl)Set how long InMail will wait (1~255 minutes), afte

Issue 5.00InMail System Guide 2 - 2732 = pager 47-20-05 Notification Number (Index 1~5)For the selected entry, use this option to set the telephone n

Issue 5.002 - 274 FeaturesOperationSetting Up Message NotificationLog On to Subscriber Mailbox.OP (67)Access the Mailbox Options menu.[Not applicable]

Issue 5.00InMail System Guide 2 - 275*Skip this option without changing your entry.[Next]#Back up to the previous level without changing your entry.[E

Issue 5.002 - 276 FeaturesAnswering a Message Notification Callout to a TelephoneTo answer a Message Notification to a telephone:1. Answer the callout

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Issue 5.002 - 278 Features

Issue 5.00InMail System Guide 2 - 279Message Playback DirectionDescriptionWhen a user dials L (5) after logging on to their mailbox, InMail plays thei

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Issue 5.00InMail System Guide 2 - 281Message RecordDescriptionSee Record and Send a Message on page 2-313.Related FeaturesSee Record and Send a Messag

Issue 5.00InMail System Guide 2 - 21Message NotificationOnce activated by the mailbox user, a telephone number is dialed to let the recipient know the

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Issue 5.00InMail System Guide 2 - 283Message ReplyDescriptionA Subscriber Mailbox user can reply to a message from a coworker by dialing RE, without k

Issue 5.002 - 284 Features* Pause or restart recording.[Resume][Pause]E (3) Erase recording.[Cncl]# End the recording.[Done]* Back up and re-enter the

Issue 5.00InMail System Guide 2 - 285Message Storage LimitDescriptionMessage Storage Limit sets how many messages can be left in a Subscriber Mailbox.

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Issue 5.00InMail System Guide 2 - 287Message Waiting LampDescriptionAn extension’s Message Waiting (MSG) lamp flashes on the telephone to indicate tha

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Issue 5.00InMail System Guide 2 - 289Multiple Company GreetingsDescriptionThe Automated Attendant can answer each individual trunk (outside line) with

Issue 5.002 - 290 FeaturesProgramming1. Assign an Answer Table to each trunk. 47-10-01 Answer Table Assignment (Answer Table)Assign an Answer Table (

Issue 5.00InMail System Guide 2 - 291Next Call Routing MailboxDescriptionThe Next Call Routing Mailbox provides callers with additional dialing option

InMail System Guide i_________________________________________________________________________________________________________________________________

Issue 5.002 - 22 FeaturesProgramming Voice MailYou can program (customize) InMail by using the PCPro and WebPro programming applications. Limited prog

Issue 5.002 - 292 Features Dialing Options while Listening to a Subscriber Mailbox Greeting47-02-14 Next CallRouting Mailbox47-02-13 Dialing OptionDi

Issue 5.00InMail System Guide 2 - 293Logging On to a Subscriber Mailbox while Listening to the GreetingA subscriber who wishes to log on to their mail

Issue 5.002 - 294 Features Direct Announcement Mailbox Routing(If the outside caller routes directly to the Announcement Mailbox)47-09-01 Next CallRou

Issue 5.00InMail System Guide 2 - 295Routed Announcement Mailbox Routing (If outside caller routes to Announcement Mailbox from Call Routing Mailbox)

Issue 5.002 - 296 FeaturesRelated FeaturesCall Forward to a MailboxThe Next Call Routing Mailbox dial options also apply to a subscriber’s Direct Inwa

Issue 5.00InMail System Guide 2 - 297Programming Announcement Mailboxes1. Assign the Next Call Routing Mailbox for the Announcement Mailbox (if requir

Issue 5.002 - 298 Features

Issue 5.00InMail System Guide 2 - 299Park and Page/Auto Attendant Direct to VoiceMailDescriptionPark and PagePark and Page can automatically Park a ca

Issue 5.002 - 300 FeaturesAutomated Attendant Direct to Voice Mail (DVM)When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled,

Issue 5.00InMail System Guide 2 - 30147-02-17: ENABLE PAGING Enter 1 (Yes).- This option is the same as the Mailbox Options: Call Options: Page user s

Issue 5.00InMail System Guide 2 - 23Screened Transfer Similar to telephone system screened transfers in which the transferring party controls the tran

Issue 5.002 - 302 Features- This option is the same as the Mailbox Options: Call Options: Direct to V-Mail user setting. The setting you make in this

Issue 5.00InMail System Guide 2 - 303Setting Up Park and Page for a Group MailboxFor a Department Group Mailbox:47-06-15: ENABLE PAGINGEnter 1 (Yes).3

Issue 5.002 - 304 FeaturesFor a Department Group Mailbox:1. If yes:Make sure Park and Page is enabled.47-06-16: PAGING OPTIONEnter 1 (Immediate).3 By

Issue 5.00InMail System Guide 2 - 305b. [Record][Rec]Select to record the Paging Message.Alternately dial R (7).[Pause][Pause]Select to pause recordin

Issue 5.002 - 306 Features

Issue 5.00InMail System Guide 2 - 307Programming Voice MailDescriptionYou can program (customize) InMail using the PCPro and WebPro programming applic

Issue 5.002 - 308 FeaturesRelated FeaturesSystem AdministratorThe System Administrator can do limited InMail programming, such as recording Automated

Issue 5.00InMail System Guide 2 - 309Quick MessageDescriptionQuick Message is a Dial Action Table action that allows Automated Attendant callers to di

Issue 5.002 - 310 FeaturesProgramming1. Optionally set up a Quick Message with Greeting (REC1) Action. 47-13-01 Dial Action Tables: REC1 Action - Qui

Issue 5.00InMail System Guide 2 - 311OperationLeaving a Quick MessageTo leave a Quick Message after the Automated Attendant answers:1. Dial *.2. Dial

Issue 5.002 - 24 FeaturesTransfer to a MailboxAn extension user can transfer an active call to a co-worker’s mailbox.Voice MailTransfer to an Extensio

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Issue 5.00InMail System Guide 2 - 313Record and Send a MessageDescriptionA Subscriber Mailbox user can record and send a message to any other Subscrib

Issue 5.002 - 314 FeaturesOperationRecord and Send a MessageLog On to Subscriber Mailbox.RS (77)Record and send a message.[Rec]Enter the number of the

Issue 5.00InMail System Guide 2 - 315Remote ProgrammingDescriptionYou can remotely program (customize) InMail using the PCPro and WebPro programming a

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Issue 5.00InMail System Guide 2 - 317Routing MailboxDescriptionThe Call Routing Mailbox, associated with an Answer Table, specifies which dialing opti

Issue 5.002 - 318 FeaturesThe block diagram below shows the default InMail Automated Attendant configuration. Trunks Route to Answer Table 1 47-10-

Issue 5.00InMail System Guide 2 - 319Related FeaturesAnswer TablesThe Call Routing Mailbox associates specific dialing options (Dial Action Table) wit

Issue 5.002 - 320 Features 47-08-03 Time Limit for Dialing Commands (Dialing Timeout)Enter the new timeout duration (0-99 seconds).. By default, Auto

Issue 5.00InMail System Guide 2 - 321OperationRecording an Instruction Menu for a Call Routing MailboxLog On to System Administrator’s mailbox.SA (72)

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Issue 5.00InMail System Guide 2 - 323Screened TransferDescriptionScreened Transfer is an Automated Attendant option that allows callers to directly di

Issue 5.002 - 324 Features Screened Transfer (TRF) OperationCall = Call answered by the Automated Attendant.Extension = Extension dialed by Automated

Issue 5.00InMail System Guide 2 - 325Related FeaturesAnswer TablesDetermines how the Automated Attendant answers outside calls on each trunk.Automated

Issue 5.002 - 326 FeaturesTo have Screened Transfer call a specific extension, the corresponding Number option should be that extension number. The ca

Issue 5.00InMail System Guide 2 - 327Security CodeDescriptionA mailbox can have a security code to protect it from unauthorized access. A Security Cod

Issue 5.002 - 328 FeaturesOperationChanging or Deleting a Security Code (From your Subscriber Mailbox)Log On to Subscriber Mailbox.OP (67)Access the M

Issue 5.00InMail System Guide 2 - 329Single Digit DialingDescriptionAn Automated Attendant caller can press a single key to route to an extension, rou

Issue 5.002 - 330 FeaturesRelated FeaturesInstruction MenuThe active Instruction Menu should describe the Single Digit Dialing options.Also refer to D

Issue 5.00InMail System Guide 2 - 331Station MailboxDescriptionStation Mailbox is one of three mailbox categories: Personal, Group and Undefined. Pers

Issue 5.002 - 26 FeaturesSECTION 3 FEATURE DESCRIPTIONSThis section provides detailed feature descriptions, programming, operating procedures and rel

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Issue 5.00InMail System Guide 2 - 333Subscriber MailboxDescriptionA Subscriber Mailbox is the mailbox assigned to a telephone system extension. The te

Issue 5.002 - 334 FeaturesMake CallTo simplify returning outside calls, InMail can ask the caller leaving a message to enter their phone number prior

Issue 5.00InMail System Guide 2 - 335Programming1. Set up a Subscriber Mailbox. 47-02-01 Mailbox Active (Mailbox Active)Activate (1) the Subscriber M

Issue 5.002 - 336 FeaturesOperationNot applicable

Issue 5.00InMail System Guide 2 - 337System AdministratorDescriptionThe System Administrator is a Subscriber Mailbox that has unique system administra

Issue 5.002 - 338 FeaturesRelated FeaturesSubscriber MailboxOnly a Subscriber Mailbox can be a System Administrator.Programming1. Designate a Subscrib

Issue 5.00InMail System Guide 2 - 339System Administrator MailboxDescriptionA System Administrator Mailbox is a Subscriber Mailbox in which you have e

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Issue 5.00InMail System Guide 2 - 341System Re-initializationDescriptionInitializing the telephone system automatically initializes all InMail program

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Issue 5.002 - 342 Features. To erase recorded messages and Subscriber Mailbox Security Code refer to System Administrator on page 2-337.The recorded m

Issue 5.00InMail System Guide 2 - 343Time and DateDescriptionSince InMail is completely integrated with the telephone system software, the InMail time

Issue 5.002 - 344 FeaturesOperationHearing the Current Time and DateLog On to Subscriber Mailbox.TI (84) Access the Time and Date option. InMail play

Issue 5.00InMail System Guide 2 - 345Time and Date StampDescriptionWhile listening to a message, a Subscriber Mailbox user can dial TI to hear the Tim

Issue 5.002 - 346 FeaturesOperationHearing the Time and Date a Message was LeftLog On to Subscriber Mailbox.L (5) Access the Message Listen mode.[Lstn

Issue 5.00InMail System Guide 2 - 347Transfer to a MailboxDescriptionAn extension user can transfer their active call to a coworker’s mailbox. This le

Issue 5.002 - 348 FeaturesOperationTransferring your call to a Coworker’s MailboxTo transfer your active call to a coworker’s mailbox:1. Press Transfe

Issue 5.00InMail System Guide 2 - 349Undefined RoutingDescriptionAn Automated Attendant Undefined Routing is a Dial Action Table key assignment for wh

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Issue 5.00InMail System Guide 2 - 351Unscreened TransferDescriptionUnscreened Transfer is an Automated Attendant option that allows callers to directl

Issue 5.002 - 28 Features

Issue 5.002 - 352 Features Unscreened Transfer (UTRF) Operation Call = Call answered by the Automated Attendant. Extension = Extension dialed by Aut

Issue 5.00InMail System Guide 2 - 353Related FeaturesAnswer TablesDetermines how the Automated Attendant answers outside calls on each trunk.Automated

Issue 5.002 - 354 FeaturesProgramming1. Assign the UTRF action to a key on the active Dial Action Table. 47-13-01 Dial Action Tables: UTRF Action - U

Issue 5.00InMail System Guide 2 - 355Voice Mail OverflowDescriptionThe telephone system can automatically reroute unanswered outside calls to the In-M

Issue 5.002 - 356 FeaturesRelated FeaturesAnswer TablesDetermines how the Automated Attendant answers outside calls on each trunk.Automated AttendantT

Issue 5.00InMail System Guide 2 - 3572. Assign InMail as the overflow (no answer) destination. 22-08-01 DIL/IRG No Answer DestinationFor each trunk a

Issue 5.002 - 358 Features 22-11-04 DID Transfer Operation ModeFor each DID required to step over to voice mail, enter the status that the call will

Issue 5.00InMail System Guide 2 - 359Number.. By default, there are to TRF actions assigned to Department Groups.3. Set how long the call will ring in

Issue 5.002 - 360 Features 47-03-03 Group Mailbox Type (Mailbox Type)Assign the Group Mailbox category (2=Call Routing, 1=Subscriber, 0=Undefined)..

Issue 5.00InMail System Guide 2 - 3612. In the active Dial Action Table, assign an Unscreened Transfer (UTRF) Action to the Department Group master n

Issue 5.00InMail System Guide 2 - 29ACD Delay AnnouncementDescriptionThe In-Mail can now support Automatic Call Distribution Delay Announcements. Use

Issue 5.002 - 362 Features47-06-10 System Administrator (System Admin) on page 3-406.47-06-11 Dialing Option on page 3-406.47-06-12 Next Call Routing

Issue 5.00InMail System Guide 2 - 3634. Set up the Department Group Mailbox. 47-03-02 Group Mailbox Number (Mailbox Number)The Group Mailbox number m

Issue 5.002 - 364 Features

Issue 5.00InMail System Guide 2 - 365Volume ControlDescriptionSince InMail is completely integrated with the telephone system software, Volume Control

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InMail System Guide 3 - 367Chapter3ProgrammingSECTION 1 BEFORE YOU START PROGRAMMINGHow to use this chapterThe InMail programmable options allow you

Issue 5.003 - 368 Programming2.1 INMAIL CONFIGURATIONThe following programs must be configured in a default system to get InMail functions.1. The InMa

Issue 5.00InMail System Guide 3 - 369Subscriber Mailbox numbers 200~263).Options1~256DefaultNot Assigned7. Also, the following program must be configu

Issue 5.003 - 370 Programming Dial system extensions (if installed) 200~299 & 300~399. Dial 0 for an operator (extension 200). Dial * + Extensi

Issue 5.00InMail System Guide 3 - 371SECTION 3 PROGRAM 15 EXTENSION, BASIC SETUPProgram 15-01 Basic Extension Data Set UpDescriptionProgram 15-01 Bas

Issue 5.002 - 30 FeaturesProgramming 41-08-03 Delay Announcement Source TypeSet ACD Delay Announcement source to In-Mail.Options:0 = ACI 1 = VRS2 = I

Issue 5.003 - 372 ProgrammingKeys for Entering Names OptionsCharacters (12 maximum, using upper and lower case letters).Use a space or comma as the

Issue 5.00InMail System Guide 3 - 37315-01 Program Entry15-01 Basic Extension Data Setup Program Entry(Entry Range) [Default Setting]Speaker + #*#* +

Issue 5.003 - 374 ProgrammingSECTION 4 PROGRAM 41 ACD SETUP41-19 Voice Mail Delay AnnouncementDescriptionUse Program 41-19 : Voice Mail Delay Announc

Issue 5.00InMail System Guide 3 - 375 41-19-02 Mailbox Number for 1st Announcement MessageAssign Voice Mail ACD Announcement Mailbox as the message s

Issue 5.003 - 376 Programming 41-19-07 ACD Forced Disconnect Time After 2nd AnnouncementAssign how long the system should wait after the end of the A

Issue 5.00InMail System Guide 3 - 377Figure 3-1 ACD Delay Announcement Flowchart

Issue 5.003 - 378 ProgrammingSECTION 5 PROGRAM 45 VOICE MAIL INTEGRATION45-01 Voice Mail Integration OptionsDescriptionUse Program 45-01 : Voice Mai

Issue 5.00InMail System Guide 3 - 379ConditionsNoneFeature Cross Reference Voice Mail Integration (Analog)17Reply Mailbox Number0: No1: Yes118Trunk N

Issue 5.003 - 380 ProgrammingSECTION 6 PROGRAM 47 INMAIL47-01 InMail System OptionsDescriptionUse Program 47-01 InMail System Options to set up the I

Issue 5.00InMail System Guide 3 - 381Keys for Entering Names  47-01-03 Subscriber Message Length (Subs Msg Length)Use this option to set the maxim

Issue 5.00InMail System Guide 2 - 31 41-19-05 2nd Delay Message Sending CountDetermine the 2nd Delay Message Sending Count. This entry must be set to

Issue 5.003 - 382 ProgrammingSubscriber Mailbox Greetings. Announcement Messages. Call Routing Mailbox Instruction Menus.. The length of a Conversat

Issue 5.00InMail System Guide 3 - 383 Message Length on page 2-265Options1~60 Seconds.Default5 Seconds. 47-01-06 Fax ExtensionUse this option to sp

Issue 5.003 - 384 Programming 47-01-08 Delay in Dialing Digital Pager Callback Number (Pager Dial Delay)Use this option to set the delay (0~99 second

Issue 5.00InMail System Guide 3 - 385 47-01-10 Wait Between Non-Pager Callout Attempts (Notify N-Pgr Intvl)Use this option to set the minimum time (1

Issue 5.003 - 386 Programming 47-01-13 Wait for Answer Non-Pager Callout Attempts (Notify RNA Rings)If a non-pager callout rings the destination long

Issue 5.00InMail System Guide 3 - 387If you enter 0 (first-last), the system assumes that all names are entered in the following format: If you enter

Issue 5.003 - 388 Programming47-01 Program Entry47-01 InMail System Options Program Entry(Entry Range) [Default Setting]Speaker + #*#* + Password (123

Issue 5.00InMail System Guide 3 - 38947-02 InMail Station Mailbox OptionsDescriptionUse 47-02 InMail Station Mailbox Options to set up a station (exte

Issue 5.003 - 390 Programming 47-02-02 Mailbox Number Use this option to select the extension number associated with the mailbox you are programming.

Issue 5.00InMail System Guide 3 - 391Options0 (Erase)After the subscriber listens to the entire new message and hangs up, In-Mail erases the message.1

___________________________________________________________________________________ii Table of Contents_______________________________________________

Issue 5.002 - 32 FeaturesTHIS PAGE INTENTIONALLY LEFT BLANK

Issue 5.003 - 392 ProgrammingDefault1 (Yes - enabled) 47-02-09 Auto Attendant Do Not Disturb (Auto-ATT DND)Use this option to enable or disable Auto

Issue 5.00InMail System Guide 3 - 393 47-02-12 System Administrator (System Admin)Use this option to designate the Subscriber Mailbox as a System Adm

Issue 5.003 - 394 ProgrammingOptionsCall Routing Mailbox Number (up to two digits)No entry - 0 (Entered by pressing Hold)Default1 (Call Routing Mailbo

Issue 5.00InMail System Guide 3 - 39514 - Japanese15 - Mandarin Chinese16 - Korean17 - Iberian Portuguese18 - Greek19 - Danish20 - Swedish21 - Thai22

Issue 5.003 - 396 ProgrammingOptions0 - Numeric1 - MnemonicDefault0 (Numeric) 47-02-20: Enable EmailUse this option to enable or disable email notif

Issue 5.00InMail System Guide 3 - 397 47-02-24: All Find Me Follow Me EnableWhen this feature is licensed, use this option to enable th emailbox to c

Issue 5.003 - 398 Programming47-02 Program Entry47-02 InMail Station Mailbox Options Program Entry(Entry Range) [Default Setting]Speaker + #*#* + Pass

Issue 5.00InMail System Guide 3 - 39922 Msg as Attachment (1=Yes - enabled, 0=No - disabled) [1]LK1=No, LK2=Yes23 Message Notification (1=Yes - enable

Issue 5.003 - 400 Programming47-03 Group Mailbox OptionsDescriptionUse 47-03 Group Mailbox Options to set up the 32 Group Mailboxes (1~32). A Group Ma

Issue 5.00InMail System Guide 3 - 401 47-03-03 Group Mailbox Type (Mailbox Type)Use this option to set the Group Mailbox type. There are three types

Issue 5.00InMail System Guide 2 - 33Announcement MailboxDescriptionAn Announcement Mailbox plays a prerecorded announcement to Automated Attendant cal

Issue 5.003 - 402 Programming47-03 Program Entry47-03 InMail Group Mailbox Options(Entry Range) [Default Setting]Speaker + #*#* + Password (12345678)

Issue 5.00InMail System Guide 3 - 40347-06 Group Mailbox Subscriber OptionsDescriptionUse 47-06 Group Mailbox Subscriber Options to set up a Group Mai

Issue 5.003 - 404 Programming 47-06-03 Auto Erase/Save of Messages (Auto Erase/Save)Use this option to determine what happens when a Subscriber Mailb

Issue 5.00InMail System Guide 3 - 405 47-06-06 Message Waiting Lamp (Update MW Lamp)Use this option to enable or disable Message Waiting lamp at the

Issue 5.003 - 406 ProgrammingDefault0 (No - disabled) 47-06-09 Auto Time StampUse this option to enable or disable Auto Time Stamp for the Subscriber

Issue 5.00InMail System Guide 3 - 407 47-06-12 Next Call Routing Mailbox (Next CR Mbox)Use this option to assign a Next Call Routing Mailbox to the S

Issue 5.003 - 408 Programming08 - Italian09 - German10 - Madrid Spanish11 - Norwegian12 - Parisian French13 - Brazilian Portuguese14 - Japanese15 - Ma

Issue 5.00InMail System Guide 3 - 409Options48 characters maximum.DefaultNo entry 47-06-20: Message as AttachmentWhen email notification is enabled,

Issue 5.003 - 410 Programming47-06 Program Entry47-06 Group Mailbox Subscriber Options Program Entry(Entry Range) [Default Setting]Speaker + #*#* + Pa

Issue 5.00InMail System Guide 3 - 41122 Find Me Follow Me (1=Yes - enabled, 0=No - disabled) [0]LK1=No, LK2=Yes23 Security Code Option (1=Remote Logon

Issue 5.002 - 34 FeaturesDirect Announcement Mailbox Routing(If the outside caller routes directly to the Announcement Mailbox)47-09-01 Next Call Rout

Issue 5.003 - 412 Programming47-07 InMail Routing Mailbox OptionsDescriptionUse 47-07 InMail Routing Mailbox Options to set up the 32 Routing Mailboxe

Issue 5.00InMail System Guide 3 - 413 47-07-03 Voice Prompt LanguageUse this option to specify the language used for each Subscriber Mailbox. The In

Issue 5.003 - 414 Programming0 (Numeric)

Issue 5.00InMail System Guide 3 - 41547-07 Program Entry47-07 InMail Routing Mailbox Options(Entry Range) [Default Setting]Speaker + #*#* + Password (

Issue 5.003 - 416 Programming47-08 Routing Mailbox Call Routing OptionsDescriptionUse 47-08 Routing Mailbox Call Routing Options to set the options fo

Issue 5.00InMail System Guide 3 - 417programmed, the Instruction Menu repeats 3 times and then InMail hangs up.Options0~99 secondsEntering 0 causes th

Issue 5.003 - 418 Programming47-08 Program Entry47-08 Call Routing Mailbox Options(Entry Range) [Default Setting]Speaker + #*#* + Password (12345678)

Issue 5.00InMail System Guide 3 - 41947-09 Routing Mailbox Announcement OptionsDescriptionUse 47-09 Routing Mailbox Announcement Options to set the op

Issue 5.003 - 420 ProgrammingOptions0 (No repeats)1~10 (Announcement repeats 1~10 times)Default0 (No repeats) 47-09-03 Hang Up After (HangUp)Use this

Issue 5.00InMail System Guide 3 - 42147-09 Program Entry47-09 Announcement Mailbox Options(Entry Range) [Default Setting]Speaker + #*#* + Password (12

Issue 5.00InMail System Guide 2 - 35Routed Announcement Mailbox Routing(If the outside caller routes to the Announcement Mailbox from a Call Routing M

Issue 5.003 - 422 Programming47-10 InMail Trunk OptionsDescriptionUse 47-10 InMail Trunk Options to assign InMail options for each trunk. Currently, o

Issue 5.00InMail System Guide 3 - 42303 - Australian English04 - French Canadian05 - Dutch06 - Mexican Spanish07 - Latin America Spanish08 - Italian09

Issue 5.003 - 424 Programming47-10 Program Entry47-10 InMail Trunk Options(Entry Range) [Default Setting]Speaker + #*#* + Password (12345678) + Transf

Issue 5.00InMail System Guide 3 - 42547-11 InMail Answer Table OptionsDescriptionUse 47-11 InMail Answer Table Options to set options for the Answer T

Issue 5.003 - 426 Programmingname.. See Answer Schedule Override on page 2-41 for more.Options0 (Undefined)1 (Station Mailbox)2 (Group Mailbox) 3 (Rou

Issue 5.00InMail System Guide 3 - 4272 (Group Mailbox) 3 (Routing Mailbox)

Issue 5.003 - 428 ProgrammingDefaultAnswer Table 1 = 3 (Routing Mailbox)Answer Table 2~8 = 0 (Undefined). If any of the Input Data values are entered,

Issue 5.00InMail System Guide 3 - 42947-11 Program Entry47-11 InMail Answer Table Options(Entry Range) [Default Setting]Speaker + #*#* + Password (123

Issue 5.003 - 430 Programming47-12 InMail Answer SchedulesDescriptionUse 47-12 InMail Answer Schedules to set up the InMail Automated Attendant Answer

Issue 5.00InMail System Guide 3 - 4313. DateA type 3 Answer Schedule runs only on a specific day of theyear. For this type of schedule, select: The s

Issue 5.002 - 36 FeaturesRelated FeaturesAutomated AttendantThe Automated Attendant routes callers to an Announcement Mailbox.Routing MailboxA Call Ro

Issue 5.003 - 432 ProgrammingDefault3 (Routing Mailbox). When data is entered in 47-12-02, the terminal displays the Answering Mailbox Number entry (n

Issue 5.00InMail System Guide 3 - 4335 (Thursday)6 (Friday)7 (Saturday)Default1 (Sunday) Answer Table 1/Schedule 1 = 2 (Monday)All other schedules = 1

Issue 5.003 - 434 Programming 47-12-07 Schedule Start Time (Entryxx Start Time)Use this option to specify the time the Answer Schedule should start.

Issue 5.00InMail System Guide 3 - 43547-12 Program Entry47-12 InMail Answer Schedules(Entry Range) [Default Setting]Speaker + #*#* + Password (1234567

Issue 5.003 - 436 ProgrammingType 1 (Day of Week) ExampleIn this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 2 a

Issue 5.00InMail System Guide 3 - 43747-12-04 Entry01 Day = 447-12-05 Entry01 Start Day = 1 (Entry does not matter)47-12-06 Entry01 End Day = 1 (Entry

Issue 5.003 - 438 ProgrammingType 2 (Range of Days) ExampleIn this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1

Issue 5.00InMail System Guide 3 - 439Type 3 (Date) ExampleIn this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1

Issue 5.003 - 440 Programming47-13 InMail Dial Action TablesDescriptionUse 47-13 InMail Dial Action Tables to set up the InMail Dial Action Tables. Th

Issue 5.00InMail System Guide 3 - 441.Trunks Route to Answer Table 1 47-10-01 Answer Table AssignmentInMailDefaultAutomated Attendant AnsweringAnswer

Issue 5.00InMail System Guide 2 - 374. Provide Announcement Mailbox callers with more dialing options (instead of hanging up): 47-09-03 Hang Up After

Issue 5.003 - 442 Programming. TIMEOUT provides the routing for rotary dial callers. See Automatic Routing for Rotary Dial Callers on page 2-69 for mo

Issue 5.00InMail System Guide 3 - 443TRF Action - Screened Transfer (1) (TRF)Use this action to allow an Automated Attendant caller to place a Screene

Issue 5.003 - 444 ProgrammingUTRF Action - Unscreened Transfer (2) (UTRF)Use this action to allow an Automated Attendant caller to place an Unscreened

Issue 5.00InMail System Guide 3 - 445REC2 Action - Quick Message Without Greeting (4) (REC2)Use this action to allow an Automated Attendant caller to

Issue 5.003 - 446 ProgrammingTo log on to any valid Subscriber Mailbox, enter IXXX in the corresponding Number option.. For example, to allow callers

Issue 5.00InMail System Guide 3 - 447UND Action - Undefined Routing (0) (UND)Use this key action if you want a key to have no routing (no operation).

Issue 5.003 - 448 ProgrammingIgnore Digits (I) [Entered by pressing LK3]Use the I option to represent any digit dialed by the Automated Attendant call

Issue 5.00InMail System Guide 3 - 44947-13 Program Entry47-13 InMail Dial Action Tables(Entry Range) [Default Setting]When entering Keyxx Action data:

Issue 5.003 - 450 ProgrammingPress this: To do this:EditingTransfer Enter (accept) data you entered and advance to the next prompt, or advance to the

Issue 5.00InMail System Guide 3 - 45147-15 Routing Mailbox Directory OptionsDescriptionUse 47-15 Routing Mailbox Directory Options to set up the Routi

Issue 5.002 - 38 FeaturesOperationRecording an Announcement Mailbox MessageLog On to System Administrator’s mailbox.SA (72)Access System Administrator

Issue 5.003 - 452 Programming 47-15-03 Extension Name Match (Name Match)Use this option to determine which portion of the extension’s programmed name

Issue 5.00InMail System Guide 3 - 453 47-15-06 Time Limit for Dialing Timeout (Dialing Timeout)This option determines how long InMail waits for the c

Issue 5.003 - 454 Programming47-15 Program Entry47-15 Routing Directory Dialing Mailbox Options(Entry Range) [Default Setting]Speaker + #*#* + Passwor

Issue 5.00InMail System Guide 3 - 45547-16 InMail Language LicenseDescriptionThis command defines the language order that the In-Mail can use. Depend

Issue 5.003 - 456 Programming21 - Thai22 - Taiwanese23 - Flemish24 - TurkishDefault01 - UK English)03 - Au English08 – Italian09 - German10 - Madrid S

Issue 5.00InMail System Guide 3 - 45747-17 Routing Mailbox Distribution Options – Mailbox TypeDescriptionUse 47-17 : Routing Distribution Mailbox Opti

Issue 5.003 - 458 Programming47-18: SMTP Setup for Email Notification OptionsDescriptionUse this option to set up the SMTP server and email account op

Issue 5.00InMail System Guide 3 - 459Default25 47-18-04: SMTP EncryptionUse this option to enable or disable SMTP encryption. The option you choose d

Issue 5.003 - 460 ProgrammingDefaultNo entry. 47-18-08: SMTP EMail AddressUse this option to specify the email account that the SMTP server will use

Issue 5.00InMail System Guide 3 - 461Editing HOLDEnter (accept) data you entered and advance to the next prompt, or advance to the next prompt without

Issue 5.00InMail System Guide 2 - 39Announcement MessageDescriptionThe Announcement Message is the voice message that the System Administrator records

Issue 5.003 - 462 Programming47-19: POP3 Login Setup for Email Notification OptionsDescriptionUse this option to set up the POP3 Login options for Ema

Issue 5.00InMail System Guide 3 - 463Options0 (SSL disabled)1 (SSL enabled)Default0 (SSL disabled) 47-19-04: POP3 UsernameUse this option to enter th

Issue 5.003 - 464 ProgrammingCLEARWhen editing an entry, CLEAR erases the entire entry from the display.Line Keys (LK)Where indicated, press a line ke

Issue 5.00InMail System Guide 3 - 46547-20: Station Mailbox Message Notification OptionsDescriptionUse this option to set up the Message Notification

Issue 5.003 - 466 Programming 47-20-04: Notification TypeUse this option specify the message notification type. Options0 (Undefined)1 (Voice)2 (Pager

Issue 5.00InMail System Guide 3 - 467Options0 (Disabled)1 (Enabled)Default1 Enabled.47-20 Program Entry47-20: Cascading Message Notification Setup(Ent

Issue 5.003 - 468 Programming47-21: Station Mailbox Find-Me Follow-Me OptionsDescriptionUse this option to set up the Find-Me Follow-Me options for a

Issue 5.00InMail System Guide 3 - 469 47-21-03: Find Me Follow Me NumberUse this option to specify the telephone number (16 digits maximum) to dial f

Issue 5.003 - 470 Programming47-22: Group Mailbox Message Notification OptionsDescriptionUse this option to set up the Message Notification options fo

Issue 5.00InMail System Guide 3 - 471 47-22-04: Notification TypeUse this option specify the message notification type. Options0 (Undefined)1 (Voice)

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Issue 5.003 - 472 ProgrammingOptions0 (Disabled)1 (Enabled)Default1 Enabled.47-22 Program Entry47-22: Cascading Message Notification Setup(Entry Range

Issue 5.00InMail System Guide 3 - 47347-23: Group Mailbox Find-Me Follow-Me OptionsDescriptionUse this option to set up the Find-Me Follow-Me options

Issue 5.003 - 474 Programming 47-23-03: Find Me Follow Me NumberUse this option to specify the telephone number (16 digits maximum) to dial for Find

InMail System Guide 4 - 475Chapter4VM8000 InMail UtilitySECTION 1 VM8000 INMAIL UTILITYThis chapter introduces the VM8000 InMail Utility which allows

Issue 5.00 VM80004 - 476 VM8000 InMail UtilitySECTION 2 REQUIREMENTSWhen installing the VM8000 InMail utility, the following minimum requirements app

VM8000 Issue 5.00InMail System Guide 4 - 4774. On the Install Wizard Completion Screen (Figure 4-2), click Finish. This completes the installation.SE

Issue 5.00 VM80004 - 478 VM8000 InMail Utility4. When prompted, choose Next to continue. 5. Accept the license agreement and choose Next to continue

VM8000 Issue 5.00InMail System Guide 4 - 4796. Click Next to use the default installation directory (Recommended). 7. Click Install.Figure 4-5 Dest

Issue 5.00 VM80004 - 480 VM8000 InMail Utility8. Click Finish to complete the installation. 9. To finish the install, the PC must be rebooted. This ca

VM8000 Issue 5.00InMail System Guide 4 - 481Starting the VM8000 InMail Utility1. Turn off the telephone system and access the VM8000 InMail blade. (Re

Issue 5.00InMail System Guide 2 - 41Answer Schedule OverrideDescriptionAnswer Schedule Override provides alternate answering for Automated Attendant c

Issue 5.00 VM80004 - 482 VM8000 InMail Utility4. Double-click the VM8000 InMail Utility shortcut on the PC desktop. The VM8000 InMail Utility Main Scr

VM8000 Issue 5.00InMail System Guide 4 - 483Selecting the CompactFlash CardAfter inserting the VM8000 InMail CompactFlash card into the reader, it mus

Issue 5.00 VM80004 - 484 VM8000 InMail UtilityBacking Up the VM8000 InMail CompactFlash CardThe voice prompts, and the recorded names, messages and gr

VM8000 Issue 5.00InMail System Guide 4 - 4853. When the backup completes, either click on Finish to exit or click on Report to see how many messages w

Issue 5.00 VM80004 - 486 VM8000 InMail UtilityRestoring a Backed-up Database to the VM8000 InMail CompactFlash CardSystem voice prompts, and the recor

VM8000 Issue 5.00InMail System Guide 4 - 4873. Choose the message to be restored, then click Restore. 4. Once the InMail Utility Restore has complet

Issue 5.00 VM80004 - 488 VM8000 InMail UtilityRemoving a Language Prompt1. From the Main Screen click on Manage Languages. 2. Click on the language p

VM8000 Issue 5.00InMail System Guide 4 - 489Initializing the VM8000 InMail CompactFlash CardThe VM8000 InMail Utility provides the option of initializ

Issue 5.00 VM80004 - 490 VM8000 InMail Utility 3. Once the InMail CF has been initialized, click on Finish to exit the progress window.Figure 4-20 In

InMail System Guide 5 - 491Chapter5Soft Key GlossaryFollowing is an alphabetical index of the InMail soft keys (available for all multiline terminals

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Issue 5.002 - 42 Features 47-11-01 Answer Schedule Override (Schedule Override)Enter 1 (Yes) to enable Answer Schedule Override.You can also enable A

Issue 5.005 - 492 Soft Key GlossaryEraseAnnouncement MailboxAuto Att. Do Not DisturbCall Routing MailboxGreetingInstruction MenuListening to MessagesM

Issue 5.00InMail System Guide 5 - 493LstnAnnouncement MailboxAuto Att. Do Not DisturbCall Routing MailboxCaller ID with Return CallGreetingInstruction

Issue 5.005 - 494 Soft Key GlossaryPauseAnnouncement MailboxAuto Att. Do Not DisturbCall Routing MailboxConversation RecordGreetingInstruction MenuLis

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NEC Unified Solutions reserves the right to change the specifications, functions, or features at any time without notice.NEC Unified Solutions has pre

Issue 5.00InMail System Guide 2 - 43OperationEnabling Answer Schedule OverrideLog On to System Administrator’s Mailbox.SA (72)Access System Administra

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Issue 5.00InMail System Guide 2 - 45Answer TablesDescriptionThe Answer Table determines how the Automated Attendant answers outside calls on each trun

Issue 5.002 - 46 FeaturesThe block diagram below shows the default InMail Automated Attendant configuration. Trunks Route to Answer Table 1 47-10-01

Issue 5.00InMail System Guide 2 - 47The Default Mailbox and Routing HierarchyThe Default Mailbox provides routing for an Answer Table during periods w

Issue 5.002 - 48 FeaturesTo set up daytime, evening, and weekend answering (3 schedules):This example builds on the example above, but adds a third sc

Issue 5.00InMail System Guide 2 - 49Programming1. Assign Answer Tables to trunks. 47-10-01 Answer Table Assignment (Answer Table)Assign an Answer Tab

Issue 5.002 - 50 Features 47-12 InMail Answer SchedulesSelect the Schedule Entry you want to customize.

Issue 5.00InMail System Guide 2 - 51 47-12-01 Schedule Type (Entryxx Schedule Type)Enter 1 to make the Schedule Entry a Day of Week Schedule.. By def

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Issue 5.002 - 52 Features 47-12-04 Start Day (Entryxx Start Day)Specify the day of the week the Schedule Entry should be become active (start).. By d

Issue 5.00InMail System Guide 2 - 53 47-12-07 Schedule Start Time (Entryxx Start Time)Set the time of day the Schedule Entry should start on the date

Issue 5.002 - 54 Features

Issue 5.00InMail System Guide 2 - 55Answering Machine EmulationDescriptionA user’s keyset can work like a home answering machine by letting InMail scr

Issue 5.002 - 56 FeaturesOperationPersonal Answering Machine Emulation (AME)To enable Personal Answering Machine Emulation:1. Press idle Speaker key a

Issue 5.00InMail System Guide 2 - 57Auto Attendant Do Not DisturbDescriptionWhen a subscriber enables Auto Attendant Do Not Disturb, Automated Attenda

Issue 5.002 - 58 FeaturesOperationRecording a Multiple Greeting and Setting Up Auto Attendant Do Not DisturbLog on to Subscriber Mailbox.G (4) Access

Issue 5.00InMail System Guide 2 - 59Auto Erase or SaveDescriptionWhen a mailbox user listens to a new message completely and then exits the mailbox, I

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Issue 5.00InMail System Guide 2 - 61Auto Time StampDescriptionAfter a Subscriber Mailbox user listens to a message, VM8000 InMail can optionally annou

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Issue 5.002 - 62 FeaturesOperationTurning Auto Time Stamp On or OffLog On to Subscriber Mailbox.OP (67)Access the Mailbox Options Menu.[Not applicable

Issue 5.00InMail System Guide 2 - 63Automated AttendantDescriptionThe Automated Attendant answers outside calls on each trunk, according to the time o

Issue 5.002 - 64 FeaturesThe block diagram below shows the default InMail Automated Attendant configuration. Trunks Route to Answer Table 1 47-1

Issue 5.00InMail System Guide 2 - 65Related FeaturesAnswer TablesDetermines how the Automated Attendant answers outside calls on each trunk.Routing Ma

Issue 5.002 - 66 Features 22-11 DID Assignment. For the required incoming digits, enter 555 in 22-11-02 or 102 (Voice mail routing) in 22-11-05 or 06

Issue 5.00InMail System Guide 2 - 67Automated Attendant TransferDescriptionAn extension user can transfer a trunk call to the Automated Attendant to e

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Issue 5.00InMail System Guide 2 - 69Automatic Routing for Rotary Dial CallersDescriptionIf an Automated Attendant caller does not dial any digits, InM

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Issue 5.00InMail System Guide 2 - 71Call Forward to a MailboxDescriptionA subscriber can easily forward calls to his Subscriber Mailbox by pressing th

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Issue 5.002 - 72 FeaturesLog On to a Subscriber Mailbox while Listening to the GreetingA subscriber who wishes to log on to his mailbox while listenin

Issue 5.00InMail System Guide 2 - 73OperationCall Forward to your MailboxTo forward your calls to your mailbox:1. Press the Speaker key (or lift the h

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Issue 5.00InMail System Guide 2 - 75Caller IDDescriptionCaller ID is a telephone company service that provides an extension with a caller’s number and

Issue 5.002 - 76 Features 14-02-10 Analog Trunk Data Setup - Caller IDEnable (1) a trunk ability to receive Caller ID data.. By default, a trunk’s a

Issue 5.00InMail System Guide 2 - 77Caller ID - Automatic Access to VM by Caller IDDescriptionCurrently when a user outside the system wants to access

Issue 5.002 - 78 FeaturesService Conditions The VM8000 InMail – Automatic Access to VM by Caller ID (CID) feature requires Version 5.0 or higher soft

Issue 5.00InMail System Guide 2 - 79Programming 13-04-01 Speed Dialling DataThis program stores speed dial data into the speed dial areas and defines

Issue 5.002 - 80 Features0 = Normal1 = VRS (second dial tone if no VRS installed)2 = DISA3 = DID4 = DIL5 = E&M Tie line6 = Delayed VRS7 = ANI/DNIS

Issue 5.00InMail System Guide 2 - 81EntriesRing Groups: 1~100Trunk Ports: 001~200Day/Night Mode:1~80 (Disconnect)1~100 (Incoming Ring Group)101 DSPDB-

InMail System Guide 1 - 1Chapter1Quick SetupSECTION 1 INSTALL THE INMAIL BLADE1. Take adequate anti-static precautions. Wear a grounded wrist strap

Issue 5.002 - 82 FeaturesOutside party number: 09087654321Program 22-02-01: Trunk 1 DILProgram 22-07-01: VM Pilot number, 300Program 13-04-01: Speed D

Issue 5.00InMail System Guide 2 - 83Caller ID with Return CallDescriptionRefer to Make Call on page 2-255.Related FeaturesRefer to Make Call on page 2

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Issue 5.00InMail System Guide 2 - 85Calling the Automated AttendantDescriptionAutomated Attendant callers can use various InMail features and then ret

Issue 5.002 - 86 Features

Issue 5.00InMail System Guide 2 - 87Cascading Message NotificationDescriptionIf an extension user receives a new message in their mailbox, Cascading M

Issue 5.002 - 88 Featuresprompts. If the InMail CF has version 2.00 instead of version 2.10 prompt sets installed, only a single destination Message

Issue 5.00InMail System Guide 2 - 89Figure 2-5 Cascade Message Notification FlowchartMessage Notification to Normal Telephone NumbersBelow is a basic

Issue 5.002 - 90 Features1. The subscriber activates Message Notification for their mailbox.2. When the subscriber receives a new message, the InMail

Issue 5.00InMail System Guide 2 - 91the subscriber's mailbox number as well as the number of new messages in the mailbox. The notification is co