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Table des matières
MARQUE LIVRES
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/ 5. Basé sur
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IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 305
Issue 18.b.- (08 July 2008)
1
2
...
300
301
302
303
304
305
306
307
308
309
310
...
335
336
IP Office 4.2
1
Contents
3
Chapter 1
5
Introduction
5
1. Introduction
6
Mobile Call Control
11
Static NAT
12
SMDR Output from IP Office
14
Management Tools
21
Scalable Platform
21
Telephone Options
22
Chapter 2
23
IP Office Platform
23
2. IP Office Platform
24
IP Office 500 Control Unit
25
IP500 Cards
27
IP500 Trunk Cards
30
IP Office IP412 Control Unit
32
IP400 Trunk Interface Cards
34
Internal Daughter Cards
36
External Expansion Modules
37
IP500 Phone Expansion Module
38
IP500 Analog Trunk 16 Module
39
IP500 BRI So8 Module
39
IP500 Digital Station Module
40
IP400 Phone Module
41
IP400 Analog Trunk 16 Module
43
Chapter 3
45
Telephones
45
3. Telephones
46
4601 Telephone
55
T3 Telephone Range
63
T3 Compact
64
T3 Classic
65
T3 Comfort
66
T3 DSS Expansion Modules
67
Wireless - Avaya IP DECT
69
Wireless - WiFi (802.11)
72
3616 Wireless Telephone
75
3701 IP DECT
80
3711 IP DECT
81
VPN Phone Software
84
Other Ranges
85
4412D Telephone
86
4424D Telephone
87
DSS4450 Unit
88
Analog Telephones
89
Headsets
96
Chapter 4
98
Features
98
4. Features
99
Basic Call Handling
100
Hold Call Waiting
101
Hold Music (Music on Hold)
101
Automatic Callback
101
Transfer
102
Personalized Ringing
102
Message Waiting Indication
102
Visual Voice
103
Advanced Call Handling
104
Call Tagging
105
Reclaim Call
105
Hunt Group Enable/Disable
105
Call Waiting
106
Do Not Disturb (DND)
106
Dial Plan
106
Inclusion
107
Private Call
107
Hot Desking
107
Remote Hot Desking
107
Relay On/Off/Pulse
108
Call Recording
108
Telecommuter Mode
108
Twinning and Mobility
109
IP Office Product Description
110
Page 110
110
Issue 18.b.- (08 July 2008)
110
Key and Lamp Operation
111
Call Appearance Buttons
112
Bridged Appearance Buttons
112
Call Coverage
112
Account Codes
113
Authorization Codes
113
Dial Emergency
113
Call Barring
114
Maximum Call Length
114
PIN Restricted Calling
114
Forwarding
115
Follow Me
116
Avaya Digital and IP Phones
117
Language
118
Directory
118
Self-Administration
118
On Hook Dialing
118
Inbound Call Handling
119
Hunt Groups
120
Night Service
121
Time Profiles
121
Announcements
121
Contact Center Features
122
Queue Threshold Alert
123
Miscellaneous Features
124
System Short Codes
125
Page 126
126
Chapter 5
127
IP Telephony
127
5. IP Telephony
128
Page 129
129
Page 130
130
IP Telephony Features
131
VoIP FAQ
134
Acceptable Delay?
135
Network Assessment
136
IP Packet Flow Control
137
VoIP Standards Supported
137
Page 138
138
Chapter 6
139
Public and Private Voice
139
Networks
139
Page 140
140
Page 141
141
Public Voice Networking
142
Page 143
143
Page 144
144
Page 145
145
Page 146
146
Page 147
147
Page 148
148
Packet Based Voice Networking
149
Page 150
150
Page 151
151
Small Community Networking
152
Page 154
154
Page 155
155
Page 156
156
Common Networking Features
157
Network Numbering Schemes
158
Page 159
159
Chapter 7
160
Data Networking Services
160
7. Data Networking Services
161
Internet Access
162
Remote Access Features
163
LAN to LAN Routing
163
Data Networking Features
164
Frame Relay
165
Service Quotas
165
Point-to-Point Protocol (PPP)
165
Page 166
166
Auto Connect
167
Firewall
167
Remote Access Server (RAS)
168
VPN: IPSec Tunneling
169
Page 170
170
Chapter 8
171
Phone Manager
171
8. Phone Manager
172
Phone Manager Lite
173
Page 174
174
Page 175
175
Phone Manager Pro
176
Page 177
177
Page 178
178
Page 179
179
Phone Manager Feature Summary
180
Phone Manager PC Requirements
181
Page 182
182
Chapter 9
183
SoftConsole
183
9. SoftConsole
184
Page 185
185
Page 186
186
Page 187
187
Page 188
188
SoftConsole Options
189
SoftConsole Administration
190
SoftConsole PC Requirements
190
Page 191
191
Chapter 10
192
Computer Telephony
192
Integration
192
Page 193
193
CTI with IP Office
194
Support for Developers
195
Chapter 11
196
Voicemail
196
11. Voicemail
197
Voicemail Lite
198
Embedded Voicemail
199
Voicemail Pro
200
Page 201
201
Page 202
202
Fax Messages
205
Page 206
206
Networked Messaging
207
Auto Attendant
208
Page 209
209
Visual Basic (VB) Scripting
210
Personal Numbering
211
Extended Personal Greetings
212
Hunt Group Broadcast Messages
213
Personal Distribution Lists
213
Cascaded Out-Calling
214
Campaign Manager
215
IP Office ContactStore
217
Page 218
218
Voicemail Feature Comparison
219
Page 220
220
Page 221
221
Page 222
222
PC Requirements
223
Page 224
224
Page 225
225
Page 226
226
Chapter 12
227
Audio Conferencing
227
12. Audio Conferencing
228
Page 229
229
Page 230
230
Page 231
231
Conferencing Center
232
Page 233
233
Page 234
234
Page 235
235
Page 237
237
Page 238
238
Page 239
239
Chapter 13
240
The Contact Center
240
13. The Contact Center
241
SBCC Key Features
242
SBCC Business Benefits
242
SBCC Sales Order Codes
243
Page 244
244
SBCC Historical Reporting
245
Page 246
246
SBCC Real Time Reporting
248
Page 249
249
SBCC Call Statistics
250
Compact Contact Center
251
Page 252
252
Page 253
253
Page 254
254
Page 255
255
Page 256
256
Wallboard Server/Client
257
Queuing Announcements
258
Chapter 14
259
CRM Integration
259
14. CRM Integration
260
Inbound Call Operation
261
Outbound Call Operation
262
Page 263
263
Chapter 15
264
Management Utilities
264
15. Management Utilities
265
IP Office Manager
266
Page 267
267
Page 268
268
Page 269
269
Page 270
270
Page 271
271
Page 272
272
System Status Application
273
Page 274
274
Page 275
275
Chapter 16
276
Configurations
276
16. Configurations
277
Page 278
278
Page 279
279
Page 280
280
Country Availability
281
Sample Configurations
282
Page 283
283
Page 284
284
Chapter 17
285
TAPI Functions Supported
285
TAPI 2.1 Functions Supported
286
TAPI 3.0 functions supported
286
Device-Specific Data
287
DevLink Fields
288
Page 289
289
Chapter 18
290
Technical Specifications
290
18. Technical Specifications
291
Page 293
293
Interfaces
294
Protocols
295
Page 296
296
Page 297
297
Chapter 19
298
Appendix
298
19. Appendix
299
Page 300
300
Page 301
301
IP400 WAN3 10/100
302
IP400 So8 Expansion Module
302
Small Office Edition
303
Page 304
304
Page 305
305
Page 306
306
Page 309
309
Page 336
336
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